Frequently Asked Questions (FAQs)

Welcome to the iCryptous FAQ section. Below you’ll find answers to the most common questions about our crypto wallet recovery services. If you don’t find your question here, feel free to contact us directly for personalized assistance.

1. Can you recover my wallet if I don’t have the full seed phrase?

In many cases, yes. We use advanced techniques to reconstruct missing or incorrect seed phrases if you can provide partial data or other wallet information. However, full recovery depends on the data available.

2. What types of wallets do you support?

We work with a wide range of wallets including hardware wallets like Ledger and Trezor, software wallets such as Metamask, Bitcoin Core wallets, Ethereum wallets, and many more.

3. How secure is the recovery process?

Security and confidentiality are our top priorities. All client data is handled in isolated, secure environments with strict privacy protocols and confidentiality agreements to protect your sensitive information.

4. What happens if you cannot recover my wallet?

Our “No Recovery, No Fee” policy means you only pay if we successfully restore access to your wallet. If recovery is not possible, you owe nothing.

5. How long does the recovery process usually take?

The duration varies depending on the wallet type, complexity of the case, and the data you provide. Typically, recovery ranges from a few days to several weeks. We give clear timelines after evaluating your case.

6. Can you help if my hardware wallet is physically damaged?

Yes. We specialize in forensic data extraction from damaged hardware wallets, phones, USB drives, and other storage devices to recover wallet data whenever possible.

7. What information should I provide for the best chances of recovery?

The more information you can provide—such as wallet files, partial seed phrases, device details, password attempts—the better our specialists can analyze your case and improve recovery chances.

8. Is my data safe with iCryptous?

Absolutely. We take strict measures to ensure all information is securely stored and processed only by authorized personnel, with full client confidentiality guaranteed.

9. Do you assist with stolen or hacked wallets?

We can assist with tracing stolen funds and may work with you and legal authorities where applicable. However, recovery depends on specific circumstances and blockchain characteristics.

10. How do I get started with iCryptous?

Simply contact us via live chat, phone, or email, describe your wallet issue, and we’ll provide a free initial assessment explaining your options.

If you have more questions, please don’t hesitate to reach out. Our experts are here to guide you through the wallet recovery process with professionalism and care.